PAYMENT POLICY

Payments

• Payments can be made by Credit card, Debit Card, Net Banking, UPI or other payment gateways or options made available on the Website.
• You agree and confirm that credit/debit card or other financial details provided by you will be correct and accurate.
• You shall not use any credit/debit card or financial facility that is not lawfully obtained by you.
• You understand that any financial information submitted by you is not stored by the Website.
• Rare Chemistry PVT Ltd shall not be liable for any fraudulent use of credit/debit cards or any other financial facility and the responsibility for this is entirely on you.
• On successfully placing your order you will receive an Order Confirmation.
• If your payment is successful but you do not receive Order Confirmation please connect to us on Contact Us.
• Rare Chemistry PVT Ltd shall not be responsible if the payment service provider or bank declines the payment transaction initiated by you.
• Payment/gateway services are provided by third parties and would be subjected to terms and conditions specified by them.
• Rare Chemistry shall not be responsible for payment disruptions caused by network issues, disruption of payment gateway or bank services.Any dispute in this connection will be settled mutually between the customer and the concerned party.

Shipping

• Products will be carefully packaged in cartons, inspected and handed over to our reliable delivery partners and be delivered to you .
• The delivery partners may contact you in case they have trouble locating your address.
• You will receive an e-mail when your order is shipped with details on the tracking number.
• Shipping charges will vary as per delivery location.
• Free shipping over purchase of ₹ 2500
• Order with more than one product may be delivered in more than one shipment.
• Products will be shipped only within India.

Return & Replacement Policy

Please Note: Rare Chemistry does not have a Refund Policy. We only have a Return & Replacement policy.

All Product SKUs are allowed to be returned if they meet the return request criteria.

Gift Cards are not eligible for return or replacement.

Window for returning products will be 3 days from receiving the parcel including weekends and holidays. No return requests will be considered post 3 days of receiving parcel.

How does the process work?

• Customers should request Return from the Tracking Widget at the bottom of the Page. Returns will only be process based on below criteria.
• Select the reason for replacement and process your Return Requests.
• Schedule a Pickup for the Product to be Returned.
• Complete the return request by sending the image of the product that you wish to return to info@rare-chemistry.com. Rare Chemistry will review the product and accordingly process the Replacement.
• Add images of the product as specified:
  1. Front & Back image of the product with the name of the product.
  2. Image of the outer packaging and primary packaging along with barcode.
• The replacement will be delivered with 5 – 7 working days post review and approval from the Rare Chemistry Quality Team.

Return Request Criteria:

A return requests will be considered only if,

1. Item is damaged.
2. Customer has received wrong item.
3. Parcel is damaged on arrival.